Shipping Policy
Thank you for shopping at FastCustomSign.com.
We specialize in made-to-order and personalized products, so shipping times may vary depending on the item type and customization details.
This Shipping Policy describes how and when your order will be processed and delivered.
1. Order Processing Time
Custom & Made-to-Order Products
Most of our products are custom-made. Production time typically takes:
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Standard custom orders: 3–7 business days
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Complex or bulk custom orders: 7–12 business days
You will receive an order confirmation email immediately and a shipping notification once the order has been sent out.
Non-Custom Products
If the product does not require customization:
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Processing time: 1–3 business days
Please note: Processing time is separate from shipping time.
2. Shipping Times
We ship worldwide. Typical delivery estimates:
United States
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Express Shipping: 3–7 business days
Canada / Europe / Australia
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Express Shipping: 4–8 business days
Other International Destinations
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Express Shipping: 5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs, weather conditions, and seasonal volume.
3. Shipping Carriers
Your order may be shipped using one of the following carriers, depending on destination and shipping method:
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USPS
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UPS
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FedEx
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DHL
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Other reputable express carriers depending on your region
Tracking information will be emailed to you once available.
4. Shipping Rates
All products on our website ship with Free Shipping.
There are no hidden fees and no additional shipping charges at checkout.
Customs duties, VAT, or import taxes (if applicable) are not included and may vary based on country regulations.
5. Customs, Duties & Import Taxes
International orders may be subject to customs fees, import duties, VAT, or other local taxes.
These charges are not included in our prices and are the responsibility of the buyer.
We cannot control or predict these fees, as they vary by country.
6. Incorrect Address or Delivery Issues
Please make sure your shipping address is complete and accurate.
We are not responsible for:
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Delays caused by incorrect or incomplete addresses
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Packages lost due to the customer providing an incorrect address
If the shipment is returned to us because the address was incorrect or undeliverable, we can reship the package once the customer pays the reshipping cost.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at support@fastcustomsign.com
We will:
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Help you check the shipping status
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Contact the carrier when necessary
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Provide a replacement or solution depending on the carrier’s investigation results
We do not claim guaranteed delivery dates, as actual delivery time depends on the carrier and destination.
8. Damaged Items During Shipping
If your item arrives damaged:
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Contact us within 7 days
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Provide photos of the damaged product and packaging
We will arrange a replacement according to our warranty and return policies.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: support@fastcustomsign.com
Website: www.fastcustomsign.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)